Overview
Job Responsibility-
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Create, maintain, and distribute reports of progress to senior leadership
Migrating servers from Windows XP to Windows 7 or higher platform
Maintain client databases with up to date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Use call logging system to accurately record telephone requests