Overview
Job Responsibility-
Configuring, testing, and troubleshooting of network equipment such as Cisco routers/switches, IP phones, CME, CUE, and wireless LAN equipment in coordination with Project, Engineering, and Customer teams
Configuring, Testing, Installation, Troubleshooting of global data routing, global call routing, global video routing and general network connectivity in coordination with Project, Engineering, and Customer teams
Document all network designs, configurations, and network change requests to maintain real time accountability network architecture for Network Operations Center
Standardize global design and documentation of data, voice, and video globally
Flexible schedule and sense of urgency to support escalations that impact business operations and client services
Lead network activity for mobilizations and demobilization’s while updating all documentation and systems pertaining to defined activity
Lead and mentor junior technicians on troubleshooting Global Data Solutions systems
Participate in project planning activities
Answer phone and email client requests for support on GDS services
Available after hours and weekends as needed and willing to work on-call rotation